FAQ
Questions, answered.
For owners, for the office, and for whoever handles your IT. If yours isn't here, email sales@opspromptai.com.
For owners
What is OpsPromptAI?
An AI assistant your crew opens on their phone, iPad or desktop to ask questions about your company: policies, procedures, equipment, forms. It answers only from the documents your office publishes, shows the page each answer came from, and sends sensitive matters to a person.
Who is it for?
Field-service and trade companies with roughly 15 to 150 employees, on Microsoft 365 or Google Workspace: HVAC, plumbing, electrical, construction, fire and security, landscape and similar. If most of your people work away from a desk, it's built for you.
How is this different from ChatGPT or other AI chat tools?
General chat tools answer from the internet or from whatever a person can open. OpsPromptAI answers only from the documents your office publishes for it, cites the page, says so when the answer isn't there, keeps sensitive topics with HR, and respects your security levels. It's your company's answers, not the internet's.
We haven't used AI yet. Is this a good place to start?
Yes. It's a practical, contained first step: the AI works only on the documents you choose, every answer shows its source, personal matters stay with people, and we do the setup. Your crew doesn't need to learn anything new.
What do we need to get started?
Your documents (whatever you have is the starting point), a list of your people, and one person in the office to own the content. We do the technical setup and produce the QR cards.
Will my crew actually use it?
It's built for that: no new app to install, no new password, answers in plain language in English or Spanish, and nothing to learn beyond typing a question. We recommend a short pilot with a mix of roles, including a skeptic, before rolling it out.
For the crew
Do they need to know anything about AI?
No. They ask a question the way they'd ask the office, and get a plain answer with the page it came from. The AI works behind the scenes.
Do they need to install anything?
No. They scan a QR card, sign in, and add the app to their home screen. On a desktop they just open the address in a browser.
What devices does it work on?
iPhone, iPad, Android phones and tablets, and any desktop or laptop with a current browser.
How do they sign in?
With the Microsoft 365 or Google Workspace account they already have. Someone without a company email can get a one-time code by email instead.
Does it work in Spanish?
Yes. Ask in Spanish and the answer comes back in Spanish, citing your documents by their names.
What if the signal is weak?
Asking a question needs a connection. Once a guided procedure starts, its steps and pictures are on the device, so a weak signal doesn't interrupt it.
Can it get things wrong?
Every answer shows the document and page it came from, so anyone can check it, and it says so when your documents don't cover something. For anything critical, open the page it cites.
For the office
What documents work best?
PDF, Word and Excel files all work. PDFs are best for long documents, because answers link straight to the page. Keep one current version of each document, and for dense documents (benefit plans, for example) a short plain-language FAQ helps a lot.
Where do our original documents live?
Wherever you keep them today. Your office publishes a copy of each current document to the assistant on the Publish page.
How do we update a document?
Publish the new version in place of the old one. "Index now" makes the change live right away; otherwise it's picked up within about half an hour.
How much work is it for the office?
A few minutes a week: check the unanswered questions, then add or update the document that answers them. With Enhanced, the assistant drafts some of those answers for you to approve.
Can we control who sees which documents?
Yes, with Enhanced. Put documents into up to three levels (for example everyone, leads, managers). People only get answers from their own level and below.
Can we add our own forms and videos?
Yes. Link your Adobe Sign forms, PDFs or online forms, and upload training videos or link YouTube and Vimeo. With Enhanced, you can also build simple form pages that email the answers to whoever handles them.
Security & privacy
Who can see what my employees ask?
Your office sees the questions that went unanswered and overall counts, never who asked. Questions are stored without names, to improve answers and show your office what's missing. Small counts are hidden so nobody in a small crew can be picked out.
Do you use our documents to train AI?
No. We don't use your documents or your crew's questions to train AI models. The AI that writes the answers runs in Microsoft Azure.
What happens when someone leaves the company?
Turn off their company account and they can't sign in here either. With Enhanced, your admin can also remove them from the People page.
What happens to our data if we cancel?
Your app, your published documents and your stored questions are deleted from the service. We keep only the offboarding record your contract describes. Your original documents were always yours.
Where is it hosted?
On Microsoft Azure and Microsoft 365. Each company gets its own app and its own search index; one company's documents are never mixed with another's.
Pricing
How much does it cost?
From $99 a month for up to 25 employees on Base, and from $199 on Enhanced, plus a one-time setup fee. See Pricing for every band.
How are employees counted?
By the number of people you invite, counted each quarter, so seasonal crews are easy.
Can we try Enhanced?
Yes. New customers get Enhanced for their first 90 days at their Base price, then choose. Moving up later costs nothing extra to set up.
Are there per-question fees?
No. One flat monthly price, AI included.
Is support included?
Yes. If it isn't doing what it says, we fix it. Help writing or cleaning up your documents is available separately as consulting.
Still have a question?
Ask it in a 30-minute demo, or email sales@opspromptai.com.