HVAC
Heating and cooling
Service calls turn on details buried in install manuals and your own procedures. Guided troubleshooting walks techs through the fix, safety steps first.
- What's our startup checklist for a new heat pump?
- Furnace lights, then shuts off after a few seconds.
- Where's the refrigerant recovery log?
Answered from: service procedures, install checklists, equipment manuals, warranty rules, safety manual.
Plumbing
Service and new construction
Approved materials, permit steps and warranty rules change by job type. Your crew gets your company's answer, not a guess from the internet.
- Which PEX fittings are we approved to use?
- What's our procedure for a water heater replacement?
- Where's the backflow test form?
Answered from: materials standards, job procedures, permit checklists, company forms.
Electrical
Residential and commercial
Lockout/tagout, PPE rules and the right parts for the truck: the questions that are dangerous to guess at are the ones worth answering from your own documents.
- What's our lockout/tagout procedure for a panel swap?
- What PPE does our arc-flash policy require?
- Which breaker brands do we stock on the trucks?
Answered from: safety program, lockout/tagout procedure, PPE policy, truck stock lists.
Construction
General contractors and specialty trades
Jobsite rules, approvals and forms spread across binders and inboxes. Put them in one place your superintendents and crews can ask from the site.
- What's on the daily jobsite safety checklist?
- Who approves a change order over $5,000?
- Where's the equipment rental request?
Answered from: site safety plan, approval matrix, project procedures, company forms.
Fire & security
Fire protection, alarm and access control
Inspection sequences and after-hours procedures have to be done the same way every time. Guided procedures make the right order the easy order.
- What's our inspection sequence for a wet sprinkler system?
- A panel shows a trouble signal after hours. What do I do?
- Where's the monitoring account setup form?
Answered from: inspection procedures, after-hours policy, panel manuals, company forms.
Landscape & grounds
Maintenance crews and seasonal staff
Seasonal crews turn over fast and many speak Spanish first. Answers come back in their language, from your policies and product sheets.
- What's the mix rate for the pre-emergent we use?
- Do we pay overtime for Saturday storm cleanup?
- ¿Dónde está el formulario de daños al equipo?
Answered from: product labels and safety data sheets, handbook, equipment procedures, company forms.